Terms & Conditions

General Information

These Terms & Conditions apply to purchases made through Foodexia.se. They apply unless mandatory provisions of Swedish law or other applicable legislation provide otherwise.

For private consumers, the Swedish Consumer Sales Act and the Swedish Distance Contracts Act apply where relevant.

Foodexia.se is operated by P & P Management AB.

Orders

Orders are placed through www.foodexia.se.

To place an order, the customer must be at least 18 years old or have the consent of a parent or legal guardian.

We reserve the right to refuse or cancel orders in cases of suspected fraud, incorrect personal information, or misuse of our services.

Prices

All prices displayed on the website are stated in Swedish Kronor (SEK) and include VAT.

We reserve the right to correct pricing errors, technical errors, printing mistakes, inventory discrepancies, and sold-out products.

The price applicable at the time of purchase shall apply to the order.

If an obviously incorrect price has been published due to a technical error or human mistake, we reserve the right to cancel the order even after it has been placed. The customer will be informed as soon as possible and any payment made will be refunded in full.

Payment

Payments are processed through Svea Checkout in cooperation with Svea Bank AB (publ).

Available payment methods may include:

Credit and debit card payment
Swish
Invoice
Instalment payment

For invoice or instalment purchases, a standard credit assessment may be carried out.

For complete payment terms, please refer to Svea Bank's current terms and conditions.

Delivery

We deliver within Sweden unless otherwise agreed.

Normal delivery time is 1–4 business days. Delivery times may be affected by stock availability, public holidays, carrier handling times, or circumstances beyond our control.

If a product is temporarily out of stock, we will contact the customer regarding:

A replacement product
Delayed delivery
A refund

We reserve the right to cancel products that cannot be supplied.

If delivery is significantly delayed, the customer may have the right to cancel the purchase in accordance with applicable consumer protection laws.

Delivery notifications are normally sent via SMS or e-mail.

Uncollected Parcels

A fee of SEK 250 will be charged for parcels that are not collected.

This fee covers our actual costs for return shipping, administration, and handling.

The fee may be deducted from any refund or invoiced separately.

Customer Responsibilities

The customer is responsible for:

Providing the correct delivery address
Providing accurate contact information
Collecting the parcel within the carrier's specified time limit

Foodexia.se is not responsible for delays or additional costs resulting from incorrect customer information.

Order Changes and Cancellations

Orders may be modified or cancelled until they have been packed and dispatched from our warehouse.

Once an order has been shipped, cancellation is no longer possible.

Right of Withdrawal

Private consumers have the right to withdraw from their purchase within 14 days from the date the goods are received.

To exercise the right of withdrawal, please contact us at info@foodexia.se.

Upon approval, the purchase amount will be refunded using the same payment method used for the order.

Returned products must be:

Unused
In their original packaging
Properly packed for return transport

Unless otherwise agreed, the customer is responsible for return shipping costs.

Exceptions to the Right of Withdrawal

For hygiene and food safety reasons, the right of withdrawal only applies to unopened food products with intact packaging.

The right of withdrawal does not apply to:

Food products with broken seals
Products with a short shelf life
Custom-made or specially ordered products
Products manufactured or modified according to customer specifications

Complaints and Claims

Consumers have the right to submit complaints regarding defective products in accordance with applicable Swedish consumer legislation.

Complaints should be made within a reasonable time after the defect has been discovered.

If a complaint is approved, Foodexia.se will cover the cost of return shipping.

Transport damage must be reported as soon as possible after delivery.

Returns

Returned goods must be properly packaged.

If a return is damaged due to insufficient packaging, the customer may be held responsible for the damage.

Refunds are normally processed within 14 days after the returned goods have been received and approved.

Food Products and Temperature-Sensitive Goods

For temperature-sensitive products, the customer is responsible for receiving or collecting the shipment within the carrier's specified time frame.

Foodexia.se is not responsible for any deterioration in product quality caused by delayed collection or failure to receive the shipment.

Product images are for illustrative purposes only and minor variations may occur.

We reserve the right to changes in recipes, ingredients, packaging, product design, and product assortment made by our suppliers.

Opened food products generally cannot be returned for hygiene and food safety reasons.

Information regarding allergens, ingredients, and nutritional values is provided on the respective product pages whenever supplied by the manufacturer.

Personal Data and GDPR

Foodexia.se processes personal data in accordance with the General Data Protection Regulation (GDPR).

Full details regarding the processing of personal data can be found in our Privacy Policy.

Disputes

In the event of a dispute, we follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).

The Swedish National Board for Consumer Disputes (ARN)
Box 174
101 23 Stockholm
Sweden

Website: www.arn.se

Consumers may also use the European Commission's Online Dispute Resolution (ODR) platform.

These Terms & Conditions shall be governed by Swedish law.

Force Majeure

Foodexia.se shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

Government actions
Strikes or lockouts
Natural disasters
War
Pandemics
Transportation disruptions
Supplier delays
Similar unforeseen events

Contact

Foodexia.se
P & P Management AB

Oxholmsgränd 8
127 48 Skärholmen
Sweden

E-mail: info@foodexia.se
Phone: +46 8 710 01 00

Telephone hours: Weekdays 10:00–12:00